World Wildlife Fund - US

Coordinator, Donor Communications and Stewardship - 22113

Job Locations US-DC-Washington
Posted Date 6 months ago(2/16/2022 11:04 AM)
# of Openings


World Wildlife Fund (WWF), one of the world’s leading conservation organizations, seeks a Coordinator, Donor Communications and Stewardship.


Major Function

The Coordinator, Donor Communications & Stewardship position performs a variety of standard and often complex administrative duties and accounting tasks, while managing a small portfolio of donor communications and stewardship projects. The position will be part of a dynamic and creative donor communications and stewardship team. The coordinator plays a critical role in ensuring the efficient management of the department’s operations and is responsible for liaising with the broader Development Department, external communications teams, and program experts to understand the organization’s operational, programmatic, and fundraising policies. This role will also support the creation of high-quality and engaging donor materials and activities, such as donor acknowledgement letters and fact sheets. In addition to a passion for WWF’s mission, the position requires an entrepreneurial spirit, exceptional communication, customer service, and project management skills, and the ability to interact professionally with colleagues and stakeholders at all levels. The ideal candidate will understand basic principles of fundraising and must maintain the highest degree of confidentiality regarding donor information.


Administrative and Support – 40% schedule

  • Provides finance administration support for team budget tracking, including processing invoices, reconciling corporate card statements, preparing check and/or wire requests, and submitting GL reclasses as necessary. Works with operational teams, including Finance as needed, to ensure accuracy of budgets. Also, coordinates with contractors, prepares preliminary budgets, and manages the Enterprise Payment System account for stewardship mailings and other related duties.
  • Coordinates all aspects of team meetings/retreats and scheduling for the Senior Director.
  • Serves as primary contact for team’s general office duties, which may include travel arrangements, production, copy-editing, and distribution of documents, reports, and other materials, organizing, ordering, and maintaining an inventory of donor recognition materials and physical resources.
  • Manages team communication and workflows through Microsoft Teams and develops new efficiencies in cross-team partnerships using this and other platforms.

Donor Stewardship and Acknowledgement Management – 30% schedule

  • Co-manages the donor acknowledgement process, in partnership with Donor Relations Specialist. Duties to include downloading acknowledgement files, reviewing donor acknowledgements for accuracy, managing relevant vendor relationships, and serving as additional point of contact to respond to acknowledgement process inquiries from Annual Giving and Regional Philanthropy teams.
  • Drafts donor acknowledgement language and helps refresh templates annually.
  • Supports content creation for and distribution of mass stewardship materials, including annual report, donor welcome kits, holiday cards, postcards, and digital newsletters.
  • Contributes to quality control and review of donor lists to ensure data integrity.

Development Writing and Knowledge Management – 30% schedule

  • Supports knowledge management by maintaining library of donor materials to share information within the team, department, and organization and liaising with program team communicators to gather/review additional materials. Tracks and uploads completed donor stewardship reports, proposals, and concepts through the SharePoint Modern platform. Explores innovations in knowledge management systems and tools.
  • Provides writing and proofreading support to the DCS writing team.
  • Assists writers with any research requests, including sourcing photos and other visual assets such as maps and infographics that help convey the Institution’s funding priorities and impact.
  • Performs other duties as assigned.


  • Must have at least two years of professional experience.
  • Must be detail-oriented, highly organized, and comfortable taking initiative.
  • Proven ability to manage systems, set priorities, and work independently and within deadlines in a fast-paced work environment.
  • Proficiency in Microsoft Office Suite, for example: Outlook calendar functions, mail merge in Word, data entry and manipulation in Excel, and presentations in PowerPoint.
  • Knowledge of Blackbaud CRM software, or other experience in large databases, and/or Adobe Creative Suite desired but not required.
  • Writing and communications skills across digital and print channels.
  • Basic understanding of nonprofit sector and principles of stewardship, donor communications, and fundraising.
  • Ability to lift up to 25 lbs./willingness to engage in some physical labor.
  • Committed to building and strengthening a culture of inclusion within and across teams.
  • Identifies and aligns with WWF’s core values: Courage, Integrity, Respect, and Collaboration:
    • Demonstrates courage by speaking up even when it is difficult, or unpopular.
    • Builds trust with colleagues by acting with integrity, owning mistakes, and holding oneself accountable.
    • Welcomes other points of view and ideas, recognizing and embracing different and contrary perspectives with kindness, curiosity, and encouragement.
    • Makes conscious effort to promote cooperative practices, behaviors, and ways of working across many groups and individuals.

WWF is committed to maintaining a safe and healthy workplace and requires all US-based staff to be fully vaccinated for COVID-19.  WWF will consider requests for accommodation from the vaccine requirement based on disability, medical contraindication, sincerely held religious belief, or any other category protected by federal, state, or local law.  


To Apply:

  • Submit cover letter and resume through our Careers Page,  Requisition #22113
  • Due to the high volume of applications we are not able to respond to inquiries via phone


As an EOE/AA employer, WWF will not discriminate in its employment practices due to an applicant’s race, color, religion, sex, national origin, age, marital status, genetic information, sexual orientation, gender identity and expression, disability, or protected Veteran status. WWF values diversity and inclusion and welcomes diverse candidates to apply.


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